A diamond fell out of two different rings I bought from Zen Diamond within 20 days. Their manager was unhelpful, dismissive, and unpleasant throughout the process. They rarely answer their phone, and when they do, they ignore what I’m saying and simply repeat that they can’t assist me. Avoid this company at all costs!
I purchased a baguette diamond ring from Zen Diamond, and within the first few months one of the stones fell out. I’ve b...een extremely careful with the ring — it was never dropped or hit against any surface. Despite this, when I sent it in for repair, I was told it was “user damage” and was asked to
On 04/06/2025, I purchased a baguette ring from Zen Diamond. Since the ring didn’t fit my fiancée’s finger, Zen represen...tatives said it would be resized according to her finger measurement and delivered within a maximum of 15–20 days. I trusted their promise and felt reassured at first. However, whe
I made a payment in Hay Day expecting to receive diamonds, but I never got them. Despite contacting support multiple tim...es, they refuse to refund my money or provide the diamonds I paid for. Every time I reach out, they dismiss my requests, saying they can't help with refunds. This is unacceptable,
"I would like to thank Customer Representative Ms. Kübra for her interest and support, who contacted me regarding my complaint and ensured that the ring we purchased on June 21st was delivered to me by the end of September. However, I can never recommend the brand and its sales branches, especially the Zen branch at Cevahir Mall, and I aim not to use another Zen product to avoid encountering such stress again. Thanks again to Ms. Kübra, and I hope she has been able to identify the failing aspects of the brand and take the necessary actions."
The coating on the ring I purchased from Swarovski wore off in a very short time. Due to what is clearly a manufacturing... defect, I handed the product over on the evening of May 1, 2025, requesting an exchange. However, by the next morning, May 2, 2025, I was informed that the inspection had been com
