5
Resolved
Zen Diamond Has Not Delivered the Ring I Paid for In 3 Months
September 17, 2024 5:15 PM433
"I would like to thank Customer Representative Ms. Kübra for her interest and support, who contacted me regarding my complaint and ensured that the ring we purchased on June 21st was delivered to me by the end of September. However, I can never recommend the brand and its sales branches, especially the Zen branch at Cevahir Mall, and I aim not to use another Zen product to avoid encountering such stress again. Thanks again to Ms. Kübra, and I hope she has been able to identify the failing aspects of the brand and take the necessary actions."
In June, my husband bought a diamond ring from Zen Diamond’s Cevahir Mall b...ranch to be worn at our engagement. Despite telling them my ring size was 9