I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed.
According to the Zara app, return inspections are completed within 72 hours, and a confirmation email is sent once the review is done. Well, it’s now day six, and I’ve heard nothing. I contacted customer service, but they’re unable to give me any clear information or timeline.
Zara, this delay is unacceptable. I followed your return process exactly and now expect you to process my refund immediately. Don’t keep customers waiting in the dark—do what’s right.
I returned a Zara item from order number 5387*****58 (Ref. No: 6318/233) because I didn’t like it. The package was received at their warehouse on October 30, 2024, but my refund has still not been processed. Initially, I was told the inspection process would take three days, which later increased to...
I returned my Zara items under order number 5410*36, and the return was marked as delivered on Monday. It’s now been three days, and the return status still shows as “pending.” I contacted customer service, and to my shock, they said there is no legal time limit for the return inspection process. H...
On September 28, 2025, I requested a return for a dress I purchased from Zara (Order No: 5390*41). However, six days have passed, and the return process still hasn’t been completed. I later returned another item, and that refund was processed much faster, but the return for this dress keeps showing...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
I decided to cancel my Zara order (Order No: 5383*****95) after being unable to reach the assigned shipping company for over two and a half weeks. I informed Zara of my decision and was told that the order had been canceled. However, I never received any confirmation email to verify this cancellatio...
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