On June 5th, I received my order number 5328*****19 from Zara. Subsequently, I returned two items within five days. The courier company successfully delivered the items to Zara, and my return was approved on June 14th, but the refund has not been processed yet. When I inquired with live support, they informed me that the return was processed and I should contact my bank. However, my bank confirmed that no such refund was received. Despite being advised to continuously contact the bank, I've initiated an investigation as I no longer believe their claim. It's June 27th today, and the investigation is still ongoing. Although the return was accepted, the responsible link in the WhatsApp support terminated the conversation of their own accord, and I have not received any response.
On January 6, I purchased two products totaling ₺1,789.95 from Zara’s website under the order number 5354*****51, and they were delivered on January 20. The next day, I submitted a return request and sent the items back. The company claims that the refund was issued on January 29, 2025, but despite ...
I placed an order on the Zara online app on August 7 with the order number 54290563206. Two items from the order arrived without any issues, but the second part of the order shows as having been picked up by the shipping company in one day. However, it was returned to the warehouse without any notif...
Placed an order on Zara's online store on January 10, 2024, and sent back a portion of the order through a courier service. Unfortunately, the refund for one item is not yet complete. Even after contacting on WhatsApp on February 6 and getting an unclear email reply on February 9, the refund for the...
On June 22, 2025, I made a purchase through Zara's online app. Even after 6 days, the item had not been shipped, and on June 28, I received a notification from my bank stating that the order had been canceled and a refund would be issued. I’ve been completely unable to reach the brand’s customer ser...
I returned some of the items I purchased online from the Zara app using return number 5306***52. Although the products were delivered on February 7, my refund has not been processed. Customer representatives say the return must be fully reviewed first. Zara’s website states that items sent via couri...
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