ZARA Turkey charged my credit card twice, they grabbed 3198.90 TL and 3397.95 TL from me? I didn't waste any time after noticing. I contacted my bank and ZARA to inform them of the situation. My bank, GARANTI BBVA, was on top of it right quickly and terminated my card. But here's the thing: ZARA's customer service is a shambles. It's like talking to a brick wall! The only responses I received were from WhatsApp bots, and they were absolutely unhelpful. I informed them of the charges and requested a refund, but nothing happened. They're not doing anything, which is quite aggravating. I trusted them as a brand, but now I'm completely disappointed. This entire ZARA experience has been nothing but disappointing. I'm at a loss on what to do. I simply want my money back, and I need it fast! ZARA must accept responsibility for the catastrophe they have caused. It's not cool to play with other people's money in this way. They'd best remedy this problem and demonstrate some dependability, or they'll lose a customer for good.
My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...
On 27 November, I placed an order on Zara’s online store with order number 54473862298. For this purchase, my card was charged twice in the amount of ₺14,469, even though I only made a single order. This is not the first time I have encountered this kind of problem with Zara. Despite this, the perso...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
Zara has not refunded the money for the products I returned and delivered to them in my order 52875127023 for 2 weeks. And we can no longer talk to the customer representative on the phone. We meet on WhatsApp or with the live assistant. A virtual meeting is a separate problem, it makes you feel as ...
On September 29, 2025, my Zara app account was hacked, and unauthorized purchases totaling 17,000 TL were made with my card. After the incident, I contacted Zara customer service, but I was repeatedly redirected to different representatives on WhatsApp and received no real assistance. I had to cont...
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