I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zara’s customer service, I’m told to “wait 14 days,” as if that’s an acceptable excuse. Well, 14 days have come and gone—still no refund in sight.
What’s even worse is the indifference from Zara’s support team. They show zero urgency or responsibility. I canceled the order the same day—it shouldn’t take this long to get my ₺ back. It’s demoralizing to be treated like this by a global brand.
Zara needs to take accountability, process my refund immediately, and stop brushing off customers with empty responses. I want my money returned now—no more delays, no more excuses.
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
I’ve been waiting for months to receive a refund from Zara after returning my order. Despite following up multiple times, nothing has been resolved. Zara’s customer service is nonexistent—there’s no way to contact a real person, only an AI system. I’ve written to them countless times, and each time ...
I’m beyond frustrated with Zara and need this issue resolved immediately. I placed an order on March 21, and the shipping company returned it directly to Zara without delivering it to me, stating that the package was damaged. Since then, I’ve received no refund and no exchange—absolutely nothing. I...
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