Zara Home Delivered Multiple Damaged Products
The main reason I order products from Zara Home online is to have them delivered directly to my home without having to pick them up from a store and transport them myself. This is especially important for heavy and difficult-to-carry items, which is why I prefer shopping online.
In my latest order, placed on September 26, 2026, multiple products arrived defective or damaged. The chrome parts of the lamp I purchased had visible defects. The glass I ordered arrived broken, and the wooden nightstand was delivered cracked. In addition, I paid a separate shipping/delivery fee at the time of purchase specifically to have the heavy items delivered to my home.
Despite this, I am being expected to take the defective or damaged products to a store and transport them myself, which is not acceptable to me. The purpose of shopping online and paying an additional delivery fee is to have the products safely and properly delivered to my address. When a product is sent defective or damaged, placing the burden of traveling to a store, transporting the product, and returning it on the customer contradicts the purpose of the delivery service that was paid for.
Since multiple products were delivered defective or damaged, I request that this matter be evaluated not merely as an isolated product issue, but also in terms of the overall customer experience and the process of inspecting products before shipment. Rather than directing me to return the products to a store, I request that the defective and damaged products be collected from my address free of charge.
I also request a refund of the shipping/delivery fee I paid for this order because the products were delivered defective or damaged. I ask that this issue be resolved in a reasonable way that does not require me to visit a store or personally transport the defective products and that does not place an unfair burden on me as the customer.
My order number is 80118925645. The products involved are a wooden nightstand and hammered glassware.
