On April 29, 2026, I purchased a Zara Home tripod floor lamp through the Zara application. The product was delivered on May 5, 2026, via UPS Türkiye. Although the shipping box itself was completely intact, the lamp arrived broken. The three-legged metal base section — which should normally be a single solid piece attached to the body — was broken in three separate places directly out of the box.
What makes the situation even more suspicious is that the lamp shade had absolutely no damage, while the broken metal legs appeared to have been loosely placed inside the package almost as if they had already been broken before shipping. This strongly gives the impression that the product may have been knowingly sent in damaged condition.
I attempted to contact customer service to report the issue, but I have been unable to communicate with anyone. When I tried to create a return request through the application, the system redirected me to a home pickup option because the product is considered oversized. From there, an AI-based automated system instructed me to create a return request through email. However, the supposed return option and instructions do not actually exist clearly in the system, leaving the entire process completely blocked and unresolved.
I request that Zara Home arrange an easy door pickup return process for this broken product and fully refund the amount I paid for the lamp, including the shipping/delivery fee charged during the purchase process.
I ordered a ceramic table lamp from Zara Home, and it arrived broken. I filed a damage report with the courier and immediately contacted Zara’s customer service. They asked for photos and assured me that the broken item would be picked up from my home for a return. Today is September 15, nearly a mo...
On April 25, I purchased a product called an “ash wood stool” from the Zara Home category through the Zara online website. I paid a total of approximately $167, including approximately $166 for the product itself and approximately $1 for shipping. The item was delivered to me in Çorum Merkez on Apri...
My Zara Home order, shipped via “Bir Günde Kargo” with tracking number 5472******61, has been showing as “out for delivery” in the system for nearly a month. However, the paid item (a lamp) has neither been delivered to me nor have I received any information about its status. During this time, I ha...
On March 13, 2026, I placed an order through the Zara Home mobile app. My order was shipped via “Bir Günde Kargo,” and after showing as “out for delivery” for several days under tracking number 80109253563, it was marked as delivered in the system on March 16, 2026. However, I did not receive the pr...
On March 16, 2026, I placed an online order from Zara Home that included multiple products, one of which was a room fragrance. My order was delivered in two separate shipments, and the room fragrance arrived on March 19. However, when I opened and started using the product, I immediately realized th...
Comments