ySense Completed Surveys Marked as Disqualified After Errors

For the last two months I have been experiencing ongoing technical problems on ySense that have recently become much more frequent. The website is unavailable most of the time, and on the rare occasions when I can access it and start surveys, I regularly encounter serious errors. Very often, I reach the survey completion page after spending 15–30 minutes answering all the questions, but then I am redirected back to ySense and shown a message that the survey was “not a good match”. These surveys are then incorrectly marked as disqualified, and my survey history falsely shows that I only spent around two minutes on them, even though I actually completed them. Some surveys that were supposed to credit within two weeks have also completely disappeared from my pending history before any reward was issued, so I have lost many potential earnings and no longer have the survey IDs because they are no longer visible. I have contacted ySense customer support more than three times about these recurring issues. However, instead of investigating and resolving the problem, the responses I receive are generic “you must have been disqualified” messages that do not address the specific technical errors I am reporting or the fact that I am being redirected after reaching the completion page. I request that you thoroughly investigate and resolve the technical issues affecting my account, including the site availability problems and the errors that turn completed surveys into disqualifications or remove them from my pending history. I ask that you review my account activity, manually credit any eligible missing survey earnings, and correct whatever is causing these discrepancies. I also expect that future support responses will address the concrete details of my reports instead of sending generic disqualification replies.