I Face Hidden Subscription Charge on Yazio App

On April 10, 2026, around noon, I downloaded the Yazio app on my phone, assuming it was free. After entering the app, I answered questions such as my height and weight. Then a spinning wheel appeared on the screen, and after spinning it, a gift box screen opened. I simply tapped the “OK” button. After that, I continued using the app normally and logged the foods I had eaten.

However, without my knowledge, a Premium subscription was activated, and $9 was charged from the card linked to my Google account without any approval from me. I noticed this later the same evening while reviewing my account activity. When I tried to cancel the subscription through the app, the page would not load and kept redirecting me back to the home screen.

I then logged into my Google account, removed my saved card, and canceled the subscription on the same day, April 10, 2026. I do not use this app regularly, I did not intentionally purchase any paid subscription, and I canceled it immediately after noticing the issue. My user ID for the app is 9b16557b-070d-4ba1-a552-39c667e34f5, and the payment was made from my Yapı Kredi Bank card in Istanbul.

I request that the $9 charged to my card without my knowledge and explicit consent be refunded to me as soon as possible.