On August 1st, I made an online purchase worth 2805 GBP and checked my currency statement while waiting for confirmation. Within 1-2 days, the purchase was approved. However, a customer service representative informed me today that the payment for this purchase would be made in Turkish Lira rather than the currency I used for the transaction. I'd like to settle the payment in the original currency without having to pay the USD to TL conversion fees. Because my currency account was open prior to the purchase approval, I request that this error be corrected. I will decide whether or not to continue my relationship with the bank based on their response to this matter. I urgently request that this matter be resolved.
I trusted the Uption Card and loaded $2000 into my account, intending to use it for USD transactions. However, when I tried to make a purchase, the transaction failed multiple times. Then came the real shock, when I logged into my account, I saw that my USD balance had been automatically converted t...
On April 20, 2025, I made a four-night hotel reservation in Turkey through Hotels.com. During the entire booking process, the system language was Turkish, the payment page was in Turkish, the hotel was located in Turkey, and I used a Turkish bank-issued credit card for the payment. Despite everythi...
I was overcharged by approximately ₺700 for my booking, despite the receipt clearly showing the correct amount in TL. However, when the payment was processed, a different, higher amount was charged to my card. This is completely unacceptable! Hotels.com needs to immediately refund the excess amount...
On April 15th, I purchased an airplane ticket through eDreams. During the transaction, the bank called at 11:25, asking for confirmation of an $805 transaction. As the ticket amount was approximately this much in Turkish Lira, I pressed 'yes.' Immediately after the transaction, I noticed that 29,900...
I took out a shopping loan, but the product order didn’t appear in the system. My issue was supposedly resolved, and the money was credited to my account. However, the product I intended to buy has now increased by ₺1100. When I spoke with the bank and Trendyol, a representative brusquely explained ...
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