On 2 December, I deposited 10,000 TL at the Yapı Kredi branch ATM located at İkitelli OSB, Atatürk Blv. No: 50D, 34490 Başakşehir/İstanbul, using my own Yapı Kredi card. During the transaction, the money became stuck in the ATM. Although 10,000 TL appeared as the amount I intended to deposit in the system, only 9,200 TL was later credited to my account, leaving 800 TL missing.
Over the last six days, I have created multiple service requests and contacted both the branch and customer service numerous times. Each time, I was told that the investigation was completed, that the stuck amount was 9,200 TL, and that if I was not satisfied, I should take the matter to the prosecutor’s office. I find it unacceptable that a bank, despite seeing 10,000 TL as the transaction amount in the system, insists that only 9,200 TL was deposited and dismisses the customer by saying “go to the prosecutor”.
I request that the missing 800 TL be urgently credited to my account, along with a clear written explanation of how this discrepancy occurred, as well as an apology for the way I have been treated during this process.
On 10/15/2023, at 18:04:15, I withdrew 2000 TL from the Yapi Kredi Bank ATM located in Ada Center Mall in Sakarya, Erenler district, using a QR code. The money was dispensed from the ATM in a diagonal manner, and one banknote had a curled edge. Upon counting the money, I realized it was only 1800 TL...
On June 26, 2025, I tried to deposit ₺12,400 into an İş Bankası ATM located on Kuşdili Street in Kadıköy, but the machine was not working. So I decided to use the adjacent Yapı Kredi ATM. It accepted my card, and I placed the full amount—₺12,400—into the machine. Suddenly, the ATM gave an error, swa...
On November 1, while trying to deposit ₺15,000 via QR code at the Garanti Bank Bahçeşehir branch ATM in Istanbul, my money got stuck in the machine. It has now been 10 days, and the issue still hasn’t been resolved. I contacted the bank, received a negative response, and then reached out again to fi...
On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card at Yapı Kredi ATM number 107175 located in the İstasyon neighborhood of Etimesgut, Ankara. The ATM took my money but did not complete the transaction. It displayed a message saying the cash was n...
I attempted to withdraw 1000 TL from v** ATM 001906 on June 2, 2023. Unfortunately, the money became stuck in the machine and I never received it. My Yapi Kredi account with IBAN tr4200067010000***, on the other hand, was debited for 1000 TL. I contacted the bank right away and filed a complaint. Th...
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