On November 4, 2025, I ordered a taxi through Yandex Go from Buca, İzmir to Çankaya, Konak. I paid using my Yapı Kredi credit card, which was already saved in the app. Even though the taximeter amount was $10 and the driver charged exactly that amount, Yandex Go also withdrew an additional $2 from my card without my knowledge or consent. In total, $12 was taken from my card.
I submitted five support requests through the app to understand why this extra charge occurred. However, each time I received only automated responses—no explanation and no solution. I also asked the driver about the extra charge, and he told me that he did not collect it; the amount went directly to Yandex Go. Only later did I realize that this extra charge was processed as a so-called “tip”, added without my permission and without any notification.
This transaction was carried out entirely without my knowledge or approval. I do not accept Yandex Go withdrawing extra charges from my card in this manner. I request a refund of the additional $2 taken and demand that such unauthorized practices be stopped immediately. I would also like to state that I will pursue my legal rights if this issue is not resolved.
On December 1, 2025, at around 08:50 in the morning, I ordered a taxi through the Yandex Go app from Mamak Kartaltepe and got off at Kavaklıdere Mahallesi, Kızılırmak Caddesi No:4. At the end of the trip, the taximeter showed $8, but I noticed that $12 had been charged to my credit card through the...
After my taxi ride in İzmir on November 26, I noticed that an additional $4 had been charged to my Yapı Kredi card through Yandex Go, even though I ha...
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can...
On November 12, 2025, at around 09:10, I ordered a taxi through the Yandex Go app from Çankaya Seyranbağları to Çankaya Bahçelievler. On this route that I regularly use, the app once again directed the driver through incorrect side streets instead of the main road, which unnecessarily extended the t...
On November 9, at around 23:28 in Ankara, I ordered a taxi through the Yandex Go app. The driver said that the car did not have a POS terminal and asked me to pay in cash, so I paid $3. However, when I later checked my card activity, I noticed that $4 had also been charged to my card for the same tr...
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