On Thursday, September 25, 2025, at 22:25, I started a taxi ride from Bornova to Karşıyaka using the Yandex Go app. Before confirming the trip, the app showed an estimated fare of ₺287 for my route, and I approved the ride based on that estimate. However, at the end of the journey, the taximeter displayed ₺500, which I had to pay in cash. Although your app states that “the taximeter fare is valid,” the fact that the actual fare was nearly double the estimated amount shows that the system is misleading. This causes customers to begin their rides expecting a lower fare but end up facing an unexpectedly high bill. I reported the issue to Yandex Go customer service, but I only received a general explanation with no solution offered. Experiencing such a problem on my very first use of your service was extremely disappointing. I request that the ₺213 difference I was unfairly charged due to the misleading estimate be refunded to me by Yandex Go. I also expect your estimation system to be fixed to prevent similar issues in the future. Otherwise, I will file a complaint with the Consumer Arbitration Committee.
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can...
On November 29, 2025, at around 21:43 in Ankara Sincan, I took a taxi ride via Yandex Go and encountered a major discrepancy between the fare shown in the app and the amount the driver charged me. Although the app displayed a fare of $18, the driver took $26 from me, and I had no choice but to pay i...
On December 1, 2025, at around 08:50 in the morning, I ordered a taxi through the Yandex Go app from Mamak Kartaltepe and got off at Kavaklıdere Mahallesi, Kızılırmak Caddesi No:4. At the end of the trip, the taximeter showed $8, but I noticed that $12 had been charged to my credit card through the...
On November 27, 2025, at 13:16, I took a ride through the Yandex Go app from Araphasan Mahallesi, 235th Street to İ**** Y********** Neighborhood Clinic. At the end of the trip, the taximeter showed $2, but the driver entered $4 into the app instead, and $4 was withdrawn from my account. While the ap...
On November 12, 2025, at around 09:10, I ordered a taxi through the Yandex Go app from Çankaya Seyranbağları to Çankaya Bahçelievler. On this route that I regularly use, the app once again directed the driver through incorrect side streets instead of the main road, which unnecessarily extended the t...
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