Hey everyone, I wanted to share my terrible experience with a Xiaomi Mi Robot vacuum cleaner that I bought on May 21, 2021. After using it for 1.5 years, it suddenly stopped taking any charge. I sent it to the service center for repair but I had to pay a fee for the main card replacement. The service center said that water had gotten into the main card, but I had never used the robot vacuum's water sweeping feature. But what really made this experience unbearable was the attitude of the service staff. They were extremely impolite and disrespectful. To make matters worse, on the evening of the day I complained about their service, they sent me a threatening message on my phone saying "Do not apply to the consumer arbitration committee, your application will be rejected and you will pay more fees." They wanted me to pay a repair fee for a product that was still under warranty and indirectly threatened me. I would strongly advise everyone to stay away from this company and their products. The customer service is terrible and the products are not reliable.
On May 13, 2023, I went to Aqua Florya Mi Store to buy a Xiaomi robot vacuum as a gift. The next day, after being charged, it stopped working after just two minutes of cleaning, which immediately drained the battery. When I took the item back to the store, they told me they would send it to the serv...
Our Xiaomi robot vacuum, after one and a half years, stopped leaving the charging station and did nothing until the battery was completely depleted. Since the device was still under warranty, we sent it to the service center. However, upon receiving it back, we encountered a report stating that the ...
I bought the Mi Robot Vacuum Mop Essential from the Media Markt store on February 11, 2022. I've sent the device for service two times. They noticed a software mistake the first time and fixed it before giving it back. On September 20th, 2023, the device stopped working out of nowhere and wouldn't t...
Two years ago, I bought a Xiaomi Vacuum Mop Pro vacuum cleaner. It was unable to map accurately or clean thoroughly. I sent it in for service twice and received inconsistent responses. They found no problems in one case, but charged me in the other, citing user error without providing an explanation...
Unfortunately, I am not happy with the service I received from the company from which I purchased my Xiaomi robot vacuum cleaner. Unfortunately, the gadget failed only 1.5 years after purchase, despite careful use. In any case, I called customer service and was told to send in the vacuum cleaner for...
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