Warranty void on my Xiaomi Mi Robot Vacuum

Warranty void on my Xiaomi Mi Robot Vacuum
Turgut
January 23, 2023 1:09 pm
24

Hey everyone, I wanted to share my terrible experience with a Xiaomi Mi Robot vacuum cleaner that I bought on May 21, 2021. After using it for 1.5 years, it suddenly stopped taking any charge. I sent it to the service center for repair but I had to pay a fee for the main card replacement. The service center said that water had gotten into the main card, but I had never used the robot vacuum's water sweeping feature. But what really made this experience unbearable was the attitude of the service staff. They were extremely impolite and disrespectful. To make matters worse, on the evening of the day I complained about their service, they sent me a threatening message on my phone saying "Do not apply to the consumer arbitration committee, your application will be rejected and you will pay more fees." They wanted me to pay a repair fee for a product that was still under warranty and indirectly threatened me. I would strongly advise everyone to stay away from this company and their products. The customer service is terrible and the products are not reliable.

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