I bought the Mi Robot Vacuum Mop Essential from the Media Markt store on February 11, 2022. I've sent the device for service two times. They noticed a software mistake the first time and fixed it before giving it back. On September 20th, 2023, the device stopped working out of nowhere and wouldn't turn on anymore. The company said that the battery had lasted longer than expected, and the warranty didn't include it. Even though I pointed out that the device hasn't been used since February 6, they ignored my concerns and changed the topic. Xiaomi said that the device wasn't covered by warranty and told us to contact the seller. On November 1, 2023, while I was using my device, it suddenly turned off, and they told me that the battery had leaked. They offered to fix it for ₺4000. They said it wasn't covered by the warranty. Be careful when buying Xiaomi devices; they might not work properly even if you have a warranty.
I bought a Xiaomi robot vacuum from Media Markt on November 8, 2022. It broke down about a month ago, and we took it to the same store for repairs. After a month, I received a message that said, 'Your item is ready; you can pick it up from the store.' When we went to pick up the item today and prese...
I bought the Xiaomi Mop Essential 2 in 1 robot vacuum from Vatan Bilgisayar in February 2022. At some point, the device stopped working properly, so I returned it to the same store. They told me that the device is covered by the importer's warranty and recommended leaving it for repairs. But then I ...
I bought the Xiaomi Mop Essential White robot vacuum in March 2022 from an authorized seller. The product broke after I barely used it. When I took it to the authorized service, they told me that the problem was my fault. They said that the breakdown happened because I didn't clean the filter proper...
Due to a short battery life issue, I sent my Xiaomi 1c Vacuum Mop robot vacuum to the service center on May 8, 2023, as the warranty was still valid. They informed me that a new battery was required. I paid 600 because they claimed the warranty did not cover it. However, after reading the website re...
I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obsta...
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