On May 13, 2023, I went to Aqua Florya Mi Store to buy a Xiaomi robot vacuum as a gift. The next day, after being charged, it stopped working after just two minutes of cleaning, which immediately drained the battery. When I took the item back to the store, they told me they would send it to the service center. After almost two weeks, it came back with what was supposed to be a fix for the calibration, but the problem was still there. The second time I took it back to the store, they sent it back to the service center. After waiting another 15 days, they said the problem was fixed, but testing in the store showed the same problem. Communication with the store is terrible, and you can't reach Mi's service. Even though I asked for a refund, all they could do was replace it. I've tried to get in touch with the managers of Mi Center, Mi Store, and Aqua Florya, but nothing has worked out yet. I'm thinking about going to the Consumer Court about this. Has anyone else had a problem like this and found a way to fix it? I'm very upset because the brand won't give me a refund, replace it, or care about me as a customer.
On December 22, 2021, I bought a Xiaomi S10t Robot Vacuum at the Xiaomi store in 41burada Mall. Sadly, the machine only worked for two months before it started breaking down all the time. I couldn't go to the store for a while because I was too busy. When I finally told them about the problem and as...
Hey everyone, I wanted to share my terrible experience with a Xiaomi Mi Robot vacuum cleaner that I bought on May 21, 2021. After using it for 1.5 years, it suddenly stopped taking any charge. I sent it to the service center for repair but I had to pay a fee for the main card replacement. The servic...
I bought the Mi Robot Vacuum Mop Essential from the Media Markt store on February 11, 2022. I've sent the device for service two times. They noticed a software mistake the first time and fixed it before giving it back. On September 20th, 2023, the device stopped working out of nowhere and wouldn't t...
Due to a short battery life issue, I sent my Xiaomi 1c Vacuum Mop robot vacuum to the service center on May 8, 2023, as the warranty was still valid. They informed me that a new battery was required. I paid 600 because they claimed the warranty did not cover it. However, after reading the website re...
I haven't been able to put my Xiaomi robot vacuum to use since I purchased it. As a result, I've already sent it to the repair shop three times. The service center informed me that there was no problem at the time. However, I will not accept it back until the device has been fully repaired. If it ca...
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