Two years ago, I bought a Xiaomi Vacuum Mop Pro vacuum cleaner. It was unable to map accurately or clean thoroughly. I sent it in for service twice and received inconsistent responses. They found no problems in one case, but charged me in the other, citing user error without providing an explanation. It only lasted six months, struggling to recognize obstacles and attempting to climb walls before diagnosing a wheel problem and charging me 1,700 tl. Ouno is in charge of the service, and contacting their customer service is nearly impossible. Nobody appears to be interested in your complaint. They only call when there is money involved. Your complaint will go unheard during these calls. They advised me to take my case to a consumer arbitration board, which I intend to do. However, I don't want anyone else to feel the same way I do. If you're thinking about making a purchase, think twice because it could be a waste of your money. Despite the enticing unboxing and initial setup videos on YouTube, I haven't come across anyone who has used it for more than six months.
I bought the Xiaomi Mi Robot Vacuum Mop Pro in white from Vatan Bilgisayar about a year and a half ago. I had problems with mapping, so I sent it to the service. The service said that we used our vacuum in a bad area, blamed us for making a mistake, and asked for ₺5000. I filed a complaint with the ...
My Xiaomi Mi Vacuum Mop 1C 2 robot vacuum cleaner, which I got from Hepsiburada, stopped mapping after 11 months. I called the authorized service and sent them my vacuum cleaner. Even though it has a two-year warranty, it cost 3600 TL to fix the vacuum cleaner I got for 4500 TL. When we bought the v...
We bought the Xiaomi Vacuum Mop Pro 1 robot vacuum cleaner about a year and a half ago. I contacted the Ouno service center due to the rapid battery discharge. Despite having a warranty, they offered to replace the battery for ₺2700. They claimed that the reason was that the battery's service life h...
I purchased Xiaomi's Vacuum Mop Pro 1 version robot vacuum 1.5 years ago. Facing rapid battery drain, I took it to Ouno Authorized Service in Ataşehir. Despite having a warranty, they insisted on a hefty ₺2700 charge, claiming the battery exceeded its charging time. Upon retrieval, the issues persis...
My Xiaomi Vacuum Mop 2 Pro has had a collision sensor error since I purchased it. I sent it to Evofone service center 10 times, but they failed to fix the issue each time. They repeatedly claimed they had "tested" it and found no problem, yet the vacuum still does not work properly. I even sent it ...
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