I recently purchased an Xbox Series X and subscribed to Game Pass. About 10-12 days later, I noticed an email informing me of a game purchase for ₺2,099, charged to my registered credit card without my knowledge. I immediately contacted Microsoft via phone and email, requesting the cancellation and refund, as the purchase wasn’t authorized. While the game shows up in my order history, it’s not in my account. This seems like a security issue within Microsoft’s system, but I was told a refund is not possible. I’m urging Microsoft to take the appropriate action and refund the amount, as this situation is unacceptable.
Today at 4:00 PM, I purchased an Xbox Game Pass subscription, but shortly afterward, I decided to cancel it. Despite canceling within an hour of the transaction, my ₺210 has not been refunded, and I’m incredibly frustrated by this lack of resolution. I followed the necessary steps to cancel my subs...
I am incredibly dissatisfied with Microsoft regarding my Xbox Game Pass PC subscription. On January 18, 2015, I initiated a subscription for ₺209 but canceled it on the very same day. Despite the system showing that a refund has been issued, the money has not yet been returned to my account. It has ...
About one hour ago, I purchased an Xbox Game Pass Ultimate subscription directly through my Xbox console. The payment was made using my account (z******@gmail.com**), and ₺309 was charged to my card. However, the membership has not been activated on my account, and I haven’t received any invoice or ...
On January 28, 2025, I purchased an Xbox Game Pass Ultimate subscription for ₺310. On February 27, 2025, I decided to cancel my subscription, and I was explicitly informed that I would receive a full refund upon cancellation. However, two days have passed, and this morning, I was shocked to see onl...
On September 2, 2025, at around 9:30 PM, I purchased a monthly Xbox Game Pass subscription via the Xbox app on my computer. I completed the payment using my Papara account. However, 209 TL was charged twice from my account for a single subscription. My Game Pass membership is currently active, and ...
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