Microsoft Won't Restore My Purchased Minecraft License

June 29 5:41 PM

I would like to file a complaint regarding an issue I am experiencing with the Xbox app and the Microsoft Store on my PC. About one or two years ago, I purchased Minecraft through the Microsoft Store. Later, I accidentally deleted the Microsoft account that owned the game because I forgot to switch the Xbox app to another account before removing it. As a result, I no longer have access to the game I purchased.

When I try to launch Minecraft, the verification code is sent to my old Gmail address. Unfortunately, I also deleted that Gmail account, so I can no longer access the verification code or sign in. Because of this, I am unable to use a game that I legally purchased.

I have contacted Microsoft Support, but so far they have not been able to resolve my issue. I respectfully request that the Minecraft license associated with my old account be transferred to the new Gmail account that I currently use, or that my purchased Minecraft license otherwise be restored to an account that I can access. I simply want to regain access to the game that I legitimately purchased.

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