Microsoft Xbox Refund Approved but Payment Still Missing

Although my refund request for EA Sports FC 27, which I purchased through Microsoft Xbox, was approved, I still have not received the refund. The purchase was made through the Xbox account registered under the name Tolga D*******. The payment of approximately $76 was charged to my bank account, after which I returned the game. The system shows that my refund request was approved on September 20, 2026.

When the refund did not appear in my account, I contacted my bank. They informed me that there was no refund transaction or record showing that the money had been sent back. In other words, although the refund appears to have been approved on the Xbox/Microsoft side, the amount has apparently not yet been processed by the bank. As a result, I am unable to access my money and have not received clear information about the status of the refund.

I request that the approved refund for EA Sports FC 27, in the amount of approximately $76, be credited in full to my bank account or payment card as soon as possible. I also request a clear and detailed explanation of the reason for the delay and the current status of my refund.