On October 1, 2025, I purchased an Xbox Series Controller gamepad from İtopya. The invoice number for the product is ERA2025000126794. After receiving the item, I noticed that the warranty period was listed as 1 year instead of 2 years, even though both the product box and the official descriptions clearly state that it comes with a 2-year warranty.
Since I just discovered the issue, I haven’t yet contacted customer service — I tried, but it was outside their working hours. This is the first time I’ve encountered such a problem.
I request that the warranty period be corrected to the proper 2 years, as stated in the product documentation and marketing materials.
I purchased an Xbox Series X on September 9, 2024, with a 2-year Microsoft warranty, but my device is only showing a 1-year warranty. Despite trying to resolve this issue, I haven’t been able to reach Microsoft support, either domestically or internationally. This is incredibly frustrating as I can’...
On April 16, I purchased an Xbox gamepad from Amazon Turkey. Before buying, I contacted Amazon customer service to ask if I could return the product if it didn’t meet my expectations. They assured me that I could return the item within a month, even if the package was opened. I had previously return...
In July 2022, I purchased a Corsair liquid cooler as part of a custom-built desktop PC from Itopya.com. Recently, the cooler stopped working, and I checked the product box, which clearly states that it comes with a 3-year warranty. However, when I contacted Itopya customer service, they refused to ...
On December 31, 2023, I purchased an Epson L3251 printer with serial number XAHC002940 from the Media Markt store for ₺5,299. At the time of purchase, I was informed that if I registered the product, the standard two-year warranty would be extended. Although I completed the required product registra...
I sent my Xbox controller to Microsoft Türkiye for a warranty claim. Before shipping, I called customer support to ask about the process, and they clearly stated that since there is no repair service in Turkey, they would replace it with a brand-new unit. After waiting 10 days, I received a used co...
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