On June 29, I made my first purchase from WWF Market (order no. #510050). My order was sent to a completely different district — about 40 km away from my address — without any notice or explanation. Because of this mistake, I couldn’t receive the product. I decided to wait for the return and reorder, but since I had used a 20% discount code for the first purchase, I would now have to pay the full price just because of the shipping company’s error. I emailed WWF Market to resolve this, but never received a response, and I also faced issues during the return process.
The shipping company (Sendeo / Kolay Gelsin) collected the package only 10 days later, and according to the tracking system, the return was completed on July 11. However, I received no updates or confirmation from WWF Market. There was no email acknowledging the return, no confirmation that the product was received, and no information about the refund status.
At this point, I have no idea where my product is, whether the return has been processed, or if I’ll ever get my refund. I even sent an email to WWF Market to complain about the shipping company, but only received an automatic reply saying, “Our team will contact you.” It’s been days, and no one has reached out.
Neither WWF Market nor the courier company has taken responsibility for this issue. I feel completely ignored and disappointed.
I request that my refund be issued immediately, that I be informed of my product’s current status, and that this entire mishandled process be resolved as soon as possible.
I placed an order worth $470 from WWF Market, taking advantage of their 50% discount campaign. However, despite WWF Market charging my card and receiving the payment, the shipping company Kolay Gelsin marked the package as “damaged” and returned it to the seller without ever showing it to me. I nev...
I returned my item to WWF Market on May 20, but as of June 10, I still haven’t received my refund. It’s extremely difficult to get in touch with their customer service team. Even though I provided the order owner’s name and order number, I couldn’t get any clear information about the return process....
I still haven’t received my refund from WWF Market. I placed an order worth $360 on May 10, 2025, taking advantage of their 50% discount campaign (Order No: 504353). The shipping company Kargoist claimed that the package was taken out for delivery twice but then returned to WWF Market. However, my p...
My WWF Market gift card refund has not been processed, and the new code has not been issued as promised. On June 23, 2025, I placed order no. #509169 using a gift card worth approximately $76 provided by my company (Code: j99g993dkw8tcvwd). I purchased four items and later returned three of them, to...
Although my returned products reached WWF Market on July 2, the company has still not processed my refund. Their website clearly states that the refund process takes 5–7 business days, but this has proven to be completely inaccurate. I first contacted them on July 11, and they told me the issue had...
Comments