My WWF Market gift card refund has not been processed, and the new code has not been issued as promised. On June 23, 2025, I placed order no. #509169 using a gift card worth approximately $76 provided by my company (Code: j99g993dkw8tcvwd). I purchased four items and later returned three of them, totaling around $49. The return was approved on July 1, 2025.
However, after the return was processed, my gift card code became invalid, and I’m unable to make any purchases. The email I received from WWF Market stated that a new code would be issued, but I have still not received any update. Additionally, there is an unused remaining balance of about $13 on the original gift card.
I called customer service on July 2, 2025, at 3:58 PM, and was told I would be contacted within five business days. Today, that timeframe has already passed, but no action has been taken — and I’ve now been told to wait another five days. In total, I currently cannot access about $62 worth of funds.
I have received no assistance from customer service, and this delay is causing unnecessary frustration. I request that a new gift card code be immediately issued and sent to my email, so that I can use my balance without further delay.
I returned my item to WWF Market on May 20, but as of June 10, I still haven’t received my refund. It’s extremely difficult to get in touch with their customer service team. Even though I provided the order owner’s name and order number, I couldn’t get any clear information about the return process....
I still haven’t received my refund from WWF Market. I placed an order worth $360 on May 10, 2025, taking advantage of their 50% discount campaign (Order No: 504353). The shipping company Kargoist claimed that the package was taken out for delivery twice but then returned to WWF Market. However, my p...
Although my returned products reached WWF Market on July 2, the company has still not processed my refund. Their website clearly states that the refund process takes 5–7 business days, but this has proven to be completely inaccurate. I first contacted them on July 11, and they told me the issue had...
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