Last year, I paid $228 for my annual WeTransfer subscription. However, this year, without any approval, notification, or consent from me, my yearly subscription fee was changed to $1990 and charged to my credit card on April 10, 2026. This amount represents both an excessive price increase and a charge that was taken without being clearly disclosed to me beforehand.
As soon as I noticed the issue, I contacted WeTransfer support by email, but I still have not received any response. At the same time, I contacted my bank to initiate a refund request and, for security reasons, I canceled my credit card. Afterward, I also terminated my WeTransfer subscription completely.
I request a full refund of the $1990 charge that was collected without my consent and increased to an unreasonable amount. I expect this serious issue and financial inconvenience to be resolved urgently, and I also expect WeTransfer to implement proper controls to prevent similar situations from happening again in the future.
Last year, I paid $228 for my annual WeTransfer subscription. However, this year, without any approval, notification, or consent from me, the annual fee was increased to $1,990 and charged to my credit card on April 10, 2026. This amount represents an excessive price increase and was taken without b...
Even though I had deleted all of my card details from my WeTransfer account, the company still managed to use my information without my knowledge and charged me $228 (around ₺9,000) for an annual subscription fee I never approved. I demand an immediate refund of the $228 that was wrongfully taken. ...
I am certain that I canceled my paid WeTransfer subscription during the second month of use, and I even received a confirmation message stating that the cancellation had been completed successfully. Despite this, I later discovered that another charge had still been taken from my account. I remembe...
I signed up for WeTransfer expecting a free membership, but instead, they charged my account $228 for a one-year Ultimate plan without my permission. There was no warning or notification before this unexpected charge. This is completely unacceptable. I demand an immediate refund of the money taken f...
Since June 21, 2024, I have been experiencing a serious billing issue with WeTransfer. When I first tried to create a subscription for the weekly plan (above the free plan), the activation email arrived only the next morning, and I never even activated my account. Despite this, unauthorized charges ...
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