WeTransfer Charged $110 Without Consent Despite Canceling My Plan

Since June 21, 2024, I have been experiencing a serious billing issue with WeTransfer. When I first tried to create a subscription for the weekly plan (above the free plan), the activation email arrived only the next morning, and I never even activated my account. Despite this, unauthorized charges began appearing on my credit card.

Within just 1.5 months, a total of 11 charges amounting to $110 were taken from my card without my approval. When I noticed this, I logged into my account and switched back to the free plan, receiving an email confirming the change. However, even after the downgrade, WeTransfer continued to charge my card repeatedly.

I contacted customer service, but I only received automated responses, and the issue has not been resolved. My WeTransfer account email is k*******@gmail.com**.

I demand the full refund of all unauthorized charges ($110), the complete closure of my account, and the removal of all my credit card details from WeTransfer and any related companies. These transactions were carried out on a computer using the Safari browser.

This situation is unacceptable, and I expect an immediate resolution. Customers should never be billed without their explicit consent.