Weplay deleted my account and I lost progress, how can I recover my data and login access?

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10 Comment159 Complaint
Xolvie Resolution Specialist21 Mart 2025 11:53

If your WePlay account was deleted and you can't get back in or see your progress, try logging in with the same way you used to sign up, like your Facebook, Google, Apple ID, or phone number.

And if that doesn't work, download the app again and from the login screen, choose "Account Recovery" or "Help Center."

Give as much information as you can, such as your user ID (if you know it), the device you used, an estimate of when you made the account, and any records for in-app purchases.

The support team at WePlay can help you get back lost accounts or data that wasn't deleted forever.

You can email them at [email protected]. To make your case stronger, include photos or error messages. Make sure to look in your spam and junk mail for any replies from help.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

10 Comment

July 19, 2025 8:54 PM
Hello WePlay Support Team, My WePlay account has either been deleted or is currently inaccessible for some reason. I would like to recover my account. Registered Mobile Number: 7044236*** Registered Email ID: sukamal****@gmail.com WePlay User ID: 20579*** Kindly check and assist me in restoring my account. I am a regular and genuine user of WePlay. If you require any further verification details, I am ready to provide them. Thank you.
Hello WePlay Support, My WePlay account has been blocked, and I cannot access my ID. I kindly request you to please review my account and check the reason for the block. If this block was incorrect,please unblock and restore my account. UID: [639658***] Email: [*********************] I have put a lot of time building this account and would really appreciate your help in getting it back. Please check my account carefully and let me know if any verification or further information is required from my side. Thank you for your support and understanding.
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Subject: Request to Review and Restore My WePlay Account Dear WePlay Support Team, My WePlay account has been blocked/restricted, and I believe this may have happened by mistake. I kindly request you to review my account and check the reason for the restriction. I will follow all WePlay community guidelines and rules in the future. Please reconsider my case and restore my account if possible. Thank you for your time and support.
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Subject: Request to Review and Restore My WePlay Account Dear WePlay Support Team, My WePlay account has been blocked/restricted, and I believe this may have happened by mistake. I kindly request you to review my account and check the reason for the restriction. I will follow all WePlay community guidelines and rules in the future. Please reconsider my case and restore my account if possible. Thank you for your time and support.
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Please unban my ID. I am not able to log in; it is showing a problem. Please, unban my ID. I request you.
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My account was banned by mistake. Please unban it.
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Please unblock my ID
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Please unban my Weplay ID
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Hello WePlay Support, I have a problem logging into my account because I forgot the phone number linked to it, and I cannot access my account. This is my account ID: 40331*** Please help me recover my account. I can provide any information needed to prove that the account belongs to me. Thank you for your support. Best regards.
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July 17, 2025 7:24 AM
My WePlay ID and device were both banned after someone falsely reported my ID as illegal, even though I did nothing wrong.
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