WePlay Player Appeals Temporary Ban That Failed to Expire After Promised Time
While playing the "One-on-One" game mode in the WePlay app yesterday, on September 10 around 2:10 PM, I was suddenly kicked out of the game without any warning and was met with an error message stating that I had been banned and restricted for violating community guidelines. Because I believe I played the game in full accordance with the rules, I find this ban decision completely unjust.
After the ban occurred, I was informed that I would be able to log in again after two hours; however, even though the specified timeframe has passed, I remain unable to access my account. Furthermore, I had approximately 555 game gold in my account, and I currently cannot access these funds either. My account was registered under the display name "Gonca ışık".
When I contacted customer support to receive assistance, I was asked for my account ID number, but because I do not possess my ID details, no assistance was provided and my issue remained unresolved. I can neither access my account nor my in-game gold.
I demand that WePlay provide me with my account ID number, unblock my account, and fully restore my in-game gold to my balance. I request that this ban, which I consider unjust, be re-evaluated and corrected.
