WePlay Mobile App ID Blocked

My Weplay mobile app account has been blocked without any explanation for about four months. I have never been informed of any reason for this block, and I do not know what violation I am supposed to have committed. My blocked account username/ID is 60400***. I contacted Weplay support, but I have not received any response so far, which makes the situation even more frustrating because I am unable to use my account and there is no clear communication from your side. I request that my Weplay mobile app account be urgently reviewed and unblocked, or that I at least be clearly informed of the exact reason and evidence for the block.