WePlay Issues Unexplained Account and Device Ban on User 65190727

My WePlay account with the username "ismet" and ID 65190727 was permanently banned this morning around 4:00–5:00 AM without any reason provided. I simply fell asleep while playing normally, and when I opened the game in the morning, I saw that both my account and my device were banned. I did not commit any rule violations, nor did I receive any prior warning or notification.

I enjoy spending time on this application and make in-app purchases. Despite this, applying both an account and a device ban without explaining why I was banned has caused me severe hardship. Because I cannot access my account or device, I am completely unable to play the game anymore.

I filed multiple appeals through the "Contact Us" section within the app, but each time I received only the response "appeal rejected," with no detailed explanation or solution provided. I still have no information as to why I was banned or which rule I allegedly violated.

I request that WePlay re-examine the ban applied to my account and device, lift both the account ban and device ban if no rule violation occurred, and clearly explain the process to me.