WePlay App Locks User Account With $853 Negative Gold Balance
On January 9, 2026, after purchasing a package in the WePlay app, my account was reduced to a negative balance and completely blocked without any justification provided. My account currently displays a balance of -515,000 gold in the app, preventing me from using it. Furthermore, I am being told that I must pay approximately $853 (29,000 TL).
When I spoke with WePlay regarding the matter, they simply told me to contact my bank and Google Play; however, because the issue is directly related to the negative balance and account block shown on my WePlay account, I do not accept this approach. I performed the transaction as a standard package purchase, and without filing any cancellation or refund requests—and without any knowledge of such actions—my account was placed in this state.
I demand that WePlay remove the unfair negative balance from my account and fully unblock it without imposing any conditions, additional charges, or requirements to pay the requested $853 (29,000 TL).
