WePlay Account Suspension Appeal Goes Unanswered

I have been using the Weplay “We Play Game and Party” app on my phone, and my account was suddenly banned about two months ago. When I try to log in now, I get a message saying that my account is suspected of violating the Community Guidelines and I cannot access my account at all. Just before the ban I was only talking to people in the app, and I did not receive any warning or explanation about what rule I supposedly broke. I contacted Weplay support about this situation, but I have not received any reply so far. I request that my account be reviewed in detail, that I am informed clearly about the reason for the ban, and, if there is no valid reason, that my account be reactivated as soon as possible.