I have been unable to log in to my Weplay mobile game account for about a week. When I try to access my account, I get an error stating that my user has been banned and cannot view content, and I cannot enter the game at all. I contacted Weplay support about this issue and they replied that my Apple account is not approved, but they did not explain clearly what this means or how I can solve it. Until this problem started, I had been using my account normally without any warnings or violations that I aware of. I have paid in‑app purchases and/or subscriptions in this game that I cannot currently access because I locked out of my account, and I feel financial and morally victimized by this situation. I kindly request that my account and all related logs be reviewed in detail, that I be informed clearly if there is any specific rule violation, and that my account be re‑activated if no violation is found. If a permanent ban decision has been taken, I ask that this decision be reconsidered and that my access to the account be restore if possible. If my account cannot be restore under any circumstances, I request a clear written explanation and a refund of my paid purchases that I can no longer use.