WePlay Account Banned Without Clear Reason

I have been using the WePlay mobile app for about one and a half to two years and have always tried to follow the rules. Today, when I tried to log in, I saw a message stating that my account was banned for violating community guidelines. I was not given any clear or detailed explanation about which rule I allegedly violated or what specific action led to this ban. Since I am not aware of any behaviour on my part that would justify such a sanction, I believe this ban may have been applied by mistake or due to an error in the system. I kindly request that my account be thoroughly reviewed and the ban decision reconsidered. If the ban was indeed a mistake, I ask for my account to be reactivated as soon as possible. In any case, I also request a clear and detailed explanation of the exact reason for the ban so that I can understand what happened and avoid any possible issues in the future.