WePlay Issues Permanent Account and Device Ban Following Resolved Dispute

My account on the WePlay app was previously temporarily banned due to a mutual argument involving profanity. Because the opposing party insulted me in the same manner, I also reported them, and my account ban was lifted at that time. Subsequently, I logged back into my account solely to play games and strictly refrained from any profanity or rule-violating behavior.

Last Sunday around 6:30 PM, when I attempted to log into my account again, I discovered that my account had been permanently banned this time. Upon contacting the support team, I was informed that both my account and my device were indefinitely restricted due to terms of service violations, yet no concrete justification was provided.

Despite following the rules and doing nothing more than playing games, I find the imposition of a permanent account and device ban completely unfair. I demand that my account and device bans be re-evaluated, that the ban be lifted if determined to be unjust, and that my access to my account be fully restored.