Unban My WePlay Account And Device

I am an active iPhone user of the WePlay app, and my account has been banned for about four days without any clear explanation. I did not receive any prior warning before this ban, and I have always tried to play fairly and follow the rules of the game. I love this game and use it frequently, so being unable to access my account is very upsetting for me. I suspect that this situation may have been triggered by spam reports from other players, as I play a lot and consider myself a good player. I have already contacted customer service about this issue, but my access is still restricted and I have not been given a clear reason for the ban. I kindly request that my account be reviewed in detail, that the reports against me be checked fairly, and that my ban be lifted if no clear rule violation is found. My account is registered with the phone number 45445678** and I am currently unable to remember my in‑game username because I cannot access the app. In addition, I would like to be clearly informed about the exact reason for the ban so that I can avoid any similar situation in the future.