Request To Restore My WePlay Device

My WePlay account was blocked on 27 October with a message saying that I violated community rules and did “illegal actions”. After this, my device was also blocked, so even when I try to create a new account I cannot use the app anymore. I do not know what rule I allegedly violated and I was not involved in hacking, cheating or any conscious misuse of the platform. I had around 100 coins and 10,000 charm in my account at the time it was blocked, but I accept that the account is banned and I am not insisting on getting it back. My only request is that you remove the device ban so that I can create and use a new WePlay account on the same device. I kindly ask you to review this situation and unblock my device so I can continue using your application without further problems.