Weewell Baby Monitor Has Repeatedly Failed During the Warranty Period
The Weewell baby monitor I purchased two years ago has been sent to Ulusal Elektronik, the authorized service center, a total of five times during the warranty period because of a recurring socket failure. In fact, during one of my previous service visits, the camera socket was repaired, but the monitor socket was returned to me damaged, forcing me to send the device back to the service center again.
My device is currently at the service center for the fifth time. This time, the company is claiming that I “forced the socket and caused the motherboard to burn” and is demanding a repair fee on the basis of alleged user error. I absolutely do not accept being held responsible for a chronic socket problem that the authorized service center has repeatedly failed to resolve throughout the warranty period.
Under Turkey’s Consumer Protection Law No. 6502 and the Warranty Certificate Regulation, I am requesting that my rights as a consumer be respected due to the repeated occurrence of the same defect during the warranty period. I request that the product be replaced with a new one free of charge or that the full purchase price be refunded. Otherwise, I hereby state that I will file a complaint with the Consumer Arbitration Committee using the five service reports in my possession.
