Watch Station Refund Request For Michael Kors Women's Watch

Last year, for our anniversary, I got my wife the Michael Kors Women's Parker Chronograph Two-Tone Stainless Steel Glitz Watch as a gift. My wife really liked the watch and used it with joy. But for the last month, the watch has been consistently running behind and occasionally stops completely. We got the battery changed once, thinking that might be the problem, but the issue continues. Last week, when I returned it to the service center, they told me a part was broken and they're waiting for a replacement. I don't want to wait because of a defective product. Kindly exchange it for the identical model or provide a refund for the amount paid. I really wish we didn't have to deal with this problem.