Samsung Quality/Technical Support Deficiency
Hello, in December 2020, I purchased a Samsung watch for my spouse. Within a month, it started experiencing constant charging issues and had to be sent to the service center. Due to a faulty product, it was exchanged for a new one. However, this replacement watch developed a ghost screen issue after just 24+7 months. Initially, restarting the watch seemed to fix it, but the problem resurfaced shortly after. As someone who has been using Samsung smartwatches for years, I find it concerning that even with careful charging, the battery drains quickly and the watch turns off. Is this a deliberate flaw in the main components of Samsung watches after 24+ months? I also reached out to the company detailing the screen issue in a lengthy form, but the response I received was an automated message falsely stating it was a "screen issue". Is this the quality and post-purchase support you offer? They suggest a screen replacement for 1,850 tl without even addressing the actual problem. Meanwhile, new smartwatches with more features are priced around 2,800 tl, and with such experiences, trust in your brand diminishes. Despite having Samsung products like refrigerators, ACs, TVs, smartwatches, and phones at home, due to this policy, I've chosen a different brand for my wife's watch. After multiple failed products and poor service experiences, I won't be buying Samsung products anymore. Notably, a year and a half ago, I had a disappointing experience with Samsung's AC service as well, and my complaint was ignored. Thank you for eroding the trust and quality that Samsung used to represent. As Samsung grows, it seems to be shrinking in terms of quality, service, and support. I won't be buying or recommending your products anymore.
