I bought a Volvo XC40 from abroad, and I regret it deeply. Previously, I couldn't reach customer service for a motor number registration, and they were unhelpful. Later, I learned from another Volvo user that the motor number is written under the right front seat. Now, living in Turkey, I had to get the periodic service maintenance done in Ankara, which brought me even more regret. Without informing me beforehand, they performed a software update during the service. When I mentioned I couldn't use the remote vehicle access app, the service representatives brushed it off, saying the app can only be used abroad due to Turkish regulations, not something related to us. Why didn't you tell me this from the beginning? I wouldn't have requested the software update, and I might not have opted for the periodic maintenance if I knew this feature was crucial for me. Additionally, they charged me for an engine wash and protection service that they didn't actually perform. From this, I understand the service's sole purpose is to make money. They inflate invoices, don't inform customers, and a service that can't even provide a motor number shouldn't call itself a country representative of a global company. If you ask me for the result of all this writing, I regret buying a Volvo. I regret going to Volvo service in Turkey. I will sell my car as soon as possible and buy a vehicle from another brand.
In 2020, I purchased a Volvo XC60 from an authorised Volvo distributor. Shortly after I started using the vehicle, a warning message began to appear continuously, saying, ‘Volvo Call On, Service Required’. When I contacted the service centre, I was informed that an agreement between Turkcell and Vol...
I purchased a Volvo XC40 SUV back in July 2021, and everything seemed fine until recently. On the morning of June 1, 2025, while driving toward Ankara and climbing the Gölbaşı slope, my car suddenly lost engine power and torque. It struggled to climb the hill. I barely managed to get the vehicle to ...
Turkish Volvo dealer ORTAKLAR AUTOMOTIVE—I purchased a 2024 Volvo XC90 on November 19, 2024, but was told that the car had an internet connection failure and would be delivered later. The vehicle was handed over to me on November 22, 2024, but just five days later, the same issue reappeared. I cont...
I own a 2020 Volvo XC60 B4 diesel, with all maintenance completed at authorized service centers. Despite this, the vehicle has been plagued with mechanical issues since 77,000 km, leading to significant costs and frustration. At 15,000 km, the service noted a "particulate matter sensor error" that ...
My vacuum cleaner is a Philips XC8049/01 cordless model. I have registered the invoice on the official website. The website stated that the system-generated invoice would simplify the service experience. The service did not accept the system-generated invoice and requested the printed invoice instea...
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