I own a 2020 Volvo XC60 B4 diesel, with all maintenance completed at authorized service centers. Despite this, the vehicle has been plagued with mechanical issues since 77,000 km, leading to significant costs and frustration.
At 15,000 km, the service noted a "particulate matter sensor error" that was never replaced, despite repeated software resets to clear error codes. By 77,417 km, the transfer case was replaced, but noises persisted, requiring multiple returns to the service center. At 82,080 km, the car returned with engine warning lights, turtle mode, and a turbo issue. Problems continued, including manifold gasket bolt issues at 195,622 km, coolant leaks at 210,214 km, and finally, a motor and turbo replacement at 252,304 km.
Shockingly, the same sensor forgotten under warranty was replaced at my expense four years later. The shoddy service culminated in a transmission replacement at 258,228 km. Volvo Turkey and Akgün services refused to acknowledge responsibility for forgotten repairs and defects.
This diesel engine model was globally recalled in 2019 for its inherent design flaw (cylinder liner cracks), yet Volvo Turkey shifted all repair costs to customers. While services struggle to manage vehicles with coolant issues, Volvo continues to ignore these systemic defects. Volvo, when will you stop ignoring your customers' frustrations and take accountability for these chronic issues?
As a user of the 2018 Volvo XC90 D5 model, I opted for this vehicle for its top-notch safety features and have been using it for five years. However, my experience has been marred by recurring issues, despite all maintenance being conducted by authorized Turkish services. Here's a summary of the tr...
In 2020, I purchased a Volvo XC60 from an authorised Volvo distributor. Shortly after I started using the vehicle, a warning message began to appear continuously, saying, ‘Volvo Call On, Service Required’. When I contacted the service centre, I was informed that an agreement between Turkcell and Vol...
I bought a Volvo XC40 from Izmir Gaziemir Volcar in 2020. After some time, my vehicle displayed an airbag fault. I took it to the service center, where they claimed to have repaired it, but the issue reoccurred shortly after. They examined and repaired it again, but the problem persisted. Given that...
About a month ago, while driving my 2020 Volvo XC90 B5, the car suddenly lost acceleration and developed both turbo and engine malfunctions. I took my vehicle to the authorized Gaziantep Volvo Parlar Service Center. The service informed me that the engine was in Istanbul, while the turbo would be sh...
I purchased my 2019 Volvo XC90 brand new, expecting premium quality and reliability, but it has been a huge disappointment. During the warranty period, I encountered multiple mechanical engine issues, including efficiency warnings, which Volvo fixed at the time. However, as soon as the warranty expi...
Comments