Amazon Customer Support Ignores Submitted Billing Verification Documents

My Amazon Prime Video account linked to the email address possibility8**@gmail.com has been blocked for about one month. When I try to log in, I see a message on the Amazon website that says “Billing verification required” and my access is restricted. I have already sent the requested details for verification, but my account has still not been unlocked and I have not received any response or explanation from Amazon. During this period, I have not been able to use the Prime Video service that I am paying for. I request that my Amazon Prime Video account be reactivated immediately and that my access to the service be restored without further delay.