Turkish Volvo dealer ORTAKLAR AUTOMOTIVE—I purchased a 2024 Volvo XC90 on November 19, 2024, but was told that the car had an internet connection failure and would be delivered later. The vehicle was handed over to me on November 22, 2024, but just five days later, the same issue reappeared.
I contacted Volvo's remote service by phone to reset the system, but it didn’t work, and the issue persisted. When I took the car to the service center, they installed software without officially opening a service record. The problem was temporarily resolved, but the same error reoccurred just one day later. I scheduled an appointment and took the car back to the service center on January 29, 2025. However, one day later, the internet connection failed again. I returned the car on February 20, 2025, and received it back on March 15, 2025. Yet, the very next day (March 16, 2025), the internet connection was lost again, so I had to take it back to the service once more.
As of now, my car is still at the service center, despite being sent in five times within two months for the same recurring problem. Looking at the service history, it even appears that the car had been taken in twice for the same issue before I received it. I have reported this to Volvo Car Turkey, but no solution has been provided. I cannot understand how a global brand like Volvo allows such a failure to persist, damaging its reputation. I urgently request a permanent solution for my vehicle—otherwise, I demand a replacement with a new one. Thank you in advance for your attention.
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