Vivense Ignored My TV Stand Order Cancellation Request and Offers No Support
On January 1, 2025, I ordered a TV stand from Vivense. When I saw that the delivery time was approximately 25 days, I decided to cancel my order within 24 hours. However, it’s impossible to reach their live support by phone, as they direct you to their support email address. I sent a cancellation request via the support email, well within the 24-hour window, but I haven’t received any response. My order status still shows as "being prepared." I’ve been unable to speak with a real person through Vivense’s live support, and my emails and requests remain unanswered. Vivense has proven to be highly unprofessional and seems to prioritize causing inconvenience to its customers.
Today, a message came saying that I called the support line and stated that I withdrew from the cancellation and refund process. There is absolutely no such thing. Besides, I can't reach anyone on your support line to explain my issue anyway. You've made up a scenario on your own again.
Hello, Upon listening to the recordings of your conversation with our representative, we have noted that your return request was canceled because you stated that you decided not to return the product and wanted to use it. If you still wish to return the product, we would like to assist you if you can share a visual showing that the package has not been opened. Thank you for your understanding, and we wish you healthy days. Kind regards, Solution Center
