On January 1, 2025, I ordered a TV stand from Vivense. When I saw that the delivery time was approximately 25 days, I decided to cancel my order within 24 hours. However, it’s impossible to reach their live support by phone, as they direct you to their support email address. I sent a cancellation request via the support email, well within the 24-hour window, but I haven’t received any response. My order status still shows as "being prepared." I’ve been unable to speak with a real person through Vivense’s live support, and my emails and requests remain unanswered. Vivense has proven to be highly unprofessional and seems to prioritize causing inconvenience to its customers.
Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situatio...
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
I ordered an armchair and a TV unit from the company. They gave the delivery date as 19.07.2024. The armchair arrived at the beginning of August, but the TV unit did not arrive. I said okay, cancel and refund my money. The store said that they had made a request to the center for this, and that they...
Comments