We placed an order for a TV unit from Vivense on 11.11.2023, with an indicated delivery date between December 4th and 7th. As of now, it has been 9 days beyond the specified delivery date. The order number is eede06579866. Despite multiple emails, phone calls, and even visiting their store in Ümraniye Modoko, we have not received the promised attention. They assured us of a callback but failed to follow up as expected, leaving us in distress. Additionally, an amount of ₺16,600 for returned items has not been refunded, and it has been 10 days since the refund process started.
I made a purchase with order number 9de206656039 on 11/30/2023, planning to visit the Vivense showroom using my daughter's membership. Even though I was informed at the showroom that installment plans of more than 3 were possible, there was some confusion during the confirmation process. This led to...
On November 5, 2023, we placed an order with the order number dc0606553183 at your store on Antalya Aspendos Boulevard, paying ₺9304. We are lodging a complaint against the Vivense employee who assured us that our order would be delivered within three weeks. It has been two weeks, and Vivense has le...
I ordered a Perenna 3-Seater Sofa from Vivense. My order number is 8434811A13691066. I was given a delivery date between September 1st and 8th. However, the product has been in the warehouse for a week and was told it would be delivered on the 9th, but it still hasn't arrived. I'm expecting a delive...
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