TV Unit Order from Vivense Passed Its Shipment Delivery Date Already
We placed an order for a TV unit from Vivense on 11.11.2023, with an indicated delivery date between December 4th and 7th. As of now, it has been 9 days beyond the specified delivery date. The order number is eede06579866. Despite multiple emails, phone calls, and even visiting their store in Ümraniye Modoko, we have not received the promised attention. They assured us of a callback but failed to follow up as expected, leaving us in distress. Additionally, an amount of ₺16,600 for returned items has not been refunded, and it has been 10 days since the refund process started.
Hello, First of all, we would like to express our deep regret for the negative experience you have had. We will provide you with information by discussing the matter. You can be assured that the necessary actions will be taken to resolve the issue. Thank you for your understanding, and we wish you healthy days. Best regards, Solution Center
No one has responded, what are you approving, refund our money.
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. For any questions, suggestions, or opinions about Vivense, you can reach us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
