Vivense Promised Quick Delivery Yet It's Been More Than Two Weeks
On November 5, 2023, we placed an order with the order number dc0606553183 at your store on Antalya Aspendos Boulevard, paying ₺9304. We are lodging a complaint against the Vivense employee who assured us that our order would be delivered within three weeks. It has been two weeks, and Vivense has left us in a state of distress. I had hoped for a more honest policy and a more competent staff from Vivense, especially considering the significant amount we paid. The unfulfilled promise cast a shadow on the reliability of your company. The tarnished reputation is disappointing, considering our initial expectations. We had anticipate a more transparent and efficient approach from Vivense, anyway, your choice, right...
Hello, First of all, we would like to express our deep regret for the negative experience you have had. We will provide you with information by discussing the matter. You can be assured that the necessary actions will be taken to resolve the issue. Thank you for your understanding, and we wish you healthy days. Sincerely, Solution Center
Although today is the 3rd day of the complaint, no response has been provided.
Hello, We tried to contact you on 15/12 through your phone number, but we were unable to reach you. If you could let us know a time that is convenient for you, we would like to get in touch with you. Best regards, Solution Center
Hello, An SMS and email were sent to you on 12/12. I would like to inform you that we have not received any response from there either. Best regards, Solution Center
