I placed an order for a laundry wardrobe via the Vivense website on 4 February, with order number f6ea08587098, and paid ₺1,644 by credit card. I cancelled this order on 5 February. Despite the cancellation, my payment has not been refunded. When I contacted Vivense customer service, I was informed that the refund would be made within 15 days. However, 22 days have now passed since the cancellation date and the refund has still not been reflected in my account, which causes both concern and loss of trust. I request that my payment be refunded to my credit card without any further delay and that I receive an explanation and an apology for this delay in the refund process.
We placed an order for a TV unit from Vivense on 11.11.2023, with an indicated delivery date between December 4th and 7th. As of now, it has been 9 days beyond the specified delivery date. The order number is eede06579866. Despite multiple emails, phone calls, and even visiting their store in Ümrani...
Deliberate delay of the initiated return process and failure to provide the return code. I was contacted by Vivense customer service and informed that the return process for my order had been initiated. However, despite the time that has passed, the return code has not yet been provided. This effect...
The assembly of the wardrobe I bought from Vivense still hasn't been finished since October. I’ve called a bunch of times and tried to follow up, but I haven’t heard anything back, and the system still says the installation service is on its way. It just adds to the frustration that I've already pai...
On February 10, 2024, I made a purchase from Vivense for the 'Marmo Kitchen Table, Glossy White Marble, 60x100' with order number 368006847821. Even after waiting for 16 days for the delivery, the company tried to cancel the order and assured a refund within 14 business days. I inquired about the de...
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