I purchased a Lena two-seater sofa set from Vivense, and the product was delivered to me last week. From the moment I received it, I noticed that the sofa did not match the color shown in the product photos on the Vivense website. In addition, the overall quality is very poor; the stitching is sloppy and uneven, and this makes it uncomfortable and almost impossible to sit on the sofa properly. I submitted a return request for the seats via email and clearly stated my reasons, namely the color mismatch and poor workmanship. Vivense responded that the product was “made to order” and therefore could not be returned. I do not find this response acceptable, because I received a product that does not match the visuals and has obvious quality issues, and I have not been given any reasonable solution. Furthermore, it is almost impossible to reach Vivense by phone, and my emails are only answered after several days, which makes the process even more frustrating. As a consumer, I expect a full refund for this sofa set, given that it does not match what was advertised and has serious quality problems. I will also be filing a complaint with the Consumer Arbitration Board and will share the outcome of that process here.
On 12.02.2025, one of the products delivered (3-seater sofa) was delivered to me faulty, below the quality limit, with faulty stitching. The support request I opened on the same date via vivense.com was deleted without informing me. When I reached out to customer service again on 13.02.2025 for the ...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
I ordered a sofa set "Iwata" from Vivense in October 2022, it was delivered in November 2022, and now, in August 2023, I am facing a significant issue - the couch is defective. The couch should have a 2-year warranty, as indicated on your website. However, I have found that the seat rails under the ...
As of January 20, 2025, we have been waiting for Vivense to come and collect our defective sofa set, which was deemed faulty by the Consumer Rights Authority and approved for a refund. However, they have failed to adhere to the scheduled pickup dates three times now and are deliberately delaying the...
In February 2026, I placed an order via Vivense for a Lena Keten Orta Modül sofa to be delivered to Ankara Gölbaşı. My order, with number debd08600925, was created on 24/02/2026 and paid by credit card. Since then, for about three months, I have been experiencing a serious grievance due to the order...
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