On November 25, 2025, I filled out the form for the interior design service displayed on Vivense’s website. The service appeared to be active, and the site requested my personal information, which I shared in good faith. However, no one contacted me—neither by phone nor by email. When I spoke with live support and reached the company directly, they openly stated that they are not currently offering any interior design service. In other words, a service that does not actually exist is being displayed on the website as if it were active, and users’ personal data is being collected through it. I request that Vivense immediately stop presenting an inactive interior design service as available, end this misleading practice, and cease processing any personal data collected unfairly in this context.
On January 1, 2025, I ordered a TV stand from Vivense. When I saw that the delivery time was approximately 25 days, I decided to cancel my order within 24 hours. However, it’s impossible to reach their live support by phone, as they direct you to their support email address. I sent a cancellation re...
On 12.02.2025, one of the products delivered (3-seater sofa) was delivered to me faulty, below the quality limit, with faulty stitching. The support request I opened on the same date via vivense.com was deleted without informing me. When I reached out to customer service again on 13.02.2025 for the ...
On December 29, 2023, I placed an order with an estimated delivery window of January 22-25. Today is January 31st, and the item is still nowhere to be found. Dealing with customer service has been quite frustrating, as I've been trying to get someone to help with my issue for the past 5 days. Regret...
I ordered two 3-seater sofas from Vivense in November 2024, with a final delivery date of January 2, 2025. However, there is still no sign of the sofas, nor have I received any updates. I am a teacher in the eastern region and urgently need these sofas for my home, yet all I am told is that the prod...
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